Cancellation & Rescheduling Policy

One-on-One Validity Periods

• Accent and Clarity Assessment – valid for 21 days
• Refinement Pack – valid for 60 days
• 3-Month Accent Clarity Transformation – valid for 100 days

Cancellation & Rescheduling Rules

✅ Cancellation with 24 Hours' Notice or More

If you can't attend your session, you must notify your teacher at least 24 hours before the class is due to start. It's that simple. We will not deduct it from your pack and you can reschedule to an alternative date.

⚠️ Cancellation with Less than 24 Hours' Notice

If you let your teacher know less than 24 hours before the start time, this will count as a cancellation and we will deduct the session from your pack.

❌ No Show

A no-show is when a student does not log on to Zoom or contact the teacher at the time of the lesson. If you miss your session in this way, your class will be deducted from your pack. We will wait 10 minutes for you, and if you do not arrive within those 10 minutes, we will mark your session as a no-show.

An email reminder is sent 24 hours before and 1 hour before your scheduled session. However, it is your responsibility to ensure you attend your session on time.

🕐 Arriving Late

If you arrive late to a session, but within the first 10 minutes of the scheduled period, the class will still go ahead. However, if your teacher has another class scheduled immediately after yours, we will still need to end at the scheduled time.

What If the Teacher Needs to Cancel or Is Late?

Teacher Cancellation

If your teacher ever needs to cancel a session for any reason, you'll have the option to reschedule. We promise to give you as much notice as possible.

Teacher Running Late

We commit to providing quality language sessions for the full agreed time. If your teacher arrives late and you cannot complete the full time of the class, you will have the opportunity to make up the missed minutes at the end or start of the next class.

Cancellation of the Accent Clarity Transformation Program

We understand that circumstances can change, and our aim is always to support you in getting the most value from your program. If something isn't working as expected, we encourage you to raise it early so we can address it where appropriate.

Assessment Call and Program Credit

The initial Accent Clarity Assessment Call is a paid professional service and is non-refundable once delivered. If you enrol in either 1:1 coaching or The Australian Pronunciation Studio 6-month program within fourteen (14) days of receiving your assessment report, the assessment fee is credited toward the total program cost. After 14 days, the credit no longer applies.

If you decide not to proceed with a program after the assessment, the assessment fee is retained as payment for the diagnostic evaluation, feedback, and recommendations provided.

If Cancellation Is the Only Option

The Accent Clarity Transformation Program: This is a personalised 1:1 coaching program offered as either a one-time payment or a three-part payment plan.

Regardless of payment method, you may request cancellation and a refund of the program fee at any time before the first coaching session takes place. In this case, the Accent Clarity Assessment Call fee ($279) is retained as payment for the assessment and is not refundable.

Once the first coaching session has occurred, the program is considered to have commenced. From this point onward, program payments are non-refundable, except as outlined in your client agreement, as they cover personalised planning, lesson delivery, and reserved session time.

Working with Your Coach (Teacher-Led Program)

Accent work can feel uncomfortable at the start, and it's normal for it to take a few sessions to settle in with your coach. If something doesn't feel right, please let me know early, either in your week 4 check-in or directly on WhatsApp. The sooner I know, the more I can do to help.

Step 1: A Review Call with Me

If you're not happy with how your sessions are going, I'll book a 50-minute call with you to go through it together. We'll look at your progress, what's working and what isn't. Often a change in focus, pace or communication is all that's needed, and I'll pass this on to your coach.

Step 2: Moving to My 1:1 Pathway

If you still prefer not to continue with your coach, you can switch to working with me for the rest of your program. You won't pay anything extra. However, because my sessions cost more, you'll have fewer sessions left. I'll tell you exactly how many on our call, and we can talk about your options if you'd like more.

Your 100-day validity period still runs from your original purchase date, sessions already completed are not refundable, and payment plans continue as scheduled.

This policy does not affect your rights under the Australian Consumer Law.

Cancellation of Online Courses

Cancellation of The Australian Pronunciation Studio