Cancellation & Rescheduling Policy

Package Validity Periods

• Accent and Clarity Assessment – valid for 21 days
• Maintenance Pack – valid for 50 days
• 3-Month Accent Clarity Transformation – valid for 100 days

Cancellation & Rescheduling Rules

✅ Cancellation with 24 Hours' Notice or More

If you can't attend your session, you must notify me at least 24 hours before the class is due to start. It's that simple. I will not deduct it from your pack and you can reschedule to an alternative date.

⚠️ Cancellation with Less than 24 Hours' Notice

If you let me know less than 24 hours before the start time, this will count as a cancellation and I will deduct the session from your pack.

❌ No Show

A no-show is when a student does not log on to Zoom or contact the teacher at the time of the lesson. If you miss your session in this way, your class will be deducted from your pack. I will wait 10 minutes for you, and if you do not arrive within those 10 minutes, I will mark your session as a no-show.

An email reminder is sent 24 hours before and 1 hour before your scheduled session. However, it is your responsibility to ensure you attend your session on time.

🕐 Arriving Late

If you arrive late to a session, but within the first 10 minutes of the scheduled period, the class will still go ahead. However, if I have another class scheduled immediately after yours, we will still need to end at the scheduled time.

What If the Teacher Needs to Cancel or Is Late?

Teacher Cancellation

If I ever need to cancel a session for any reason, you'll have the option to reschedule. I promise to give you as much notice as possible.

Teacher Running Late

I commit to providing quality language sessions for the full agreed time. If I arrive late and you cannot complete the full time of the class, you will have the opportunity to make up the missed minutes at the end or start of the next class.

Cancellation of the Accent Clarity Transformation Program

I understand that circumstances can change, and my aim is always to support you in getting the most value from your program. If something isn’t working as expected, I encourage you to raise it early so we can address it where appropriate.

Assessment Call and Program Credit

The initial Accent Assessment Call is a paid professional service and is non-refundable once delivered. If you choose to enrol in the Accent Clarity Transformation Program, the assessment fee is credited toward the total program cost.

If you decide not to proceed with the program after the assessment, the assessment fee is retained as payment for the diagnostic evaluation, feedback, and recommendations provided.

If Cancellation Is the Only Option

The Accent Clarity Transformation Program: This is a personalised 1:1 coaching program offered as either a one-time payment or a three-part payment plan.

Regardless of payment method, you may request cancellation and a refund of the program fee at any time before the first coaching session takes place. In this case, the Accent Assessment fee ($297) is retained as payment for the assessment and is not refundable.

Once the first coaching session has occurred, the program is considered to have commenced. From this point onward, all program payments become non-refundable, as they cover personalised planning, lesson delivery, and reserved session time.

Cancellation of Online Courses